Senior Software Engineer, Community Support Engineering at Airbnb — Remote North America

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Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features

Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.

Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems.

Practice Full-Stack development, including frontend web, contributing to UI used by thousands of agents all day.

Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems.

The systems you work on are used by multiple tiers of support and policy professionals. These tools include workflow guides, a powerful policy editor, and a critical support application for managing disruptive events that impact our guests and hosts. .

Provide critical input on team roadmap and technical direction.

Your Expertise:

6+ years industry experience

Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience

Proficiency in one or more back-end server languages (Java/Kotlin/C++)

Experience building AI-driven features: Both classical supervised machine learning, and Generative AI

Experience in building and scaling high-quality and high-traffic products (or systems).

Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations

Ability to evaluate technical approaches and design product solutions to solve real-world problems.

Mentorship to junior developers

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Senior Software Engineer, Community Support Engineering at Airbnb — Remote North America | RemoteJobs

Senior Software Engineer, Community Support Engineering

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