IT Systems Engineer, Enterprise SaaS at Anthropic — Remote North America

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

The Enterprise SaaS team owns the collaboration and productivity platforms every person at Anthropic touches every day — Google Workspace, Slack, and the surrounding ecosystem of enterprise tools. We're responsible for tenant-wide architecture, API-level integration, and the governance that keeps these platforms secure and scalable as the company doubles and doubles again.

You'll make the architecture decisions that shape how thousands of people work: data governance for collaboration content, the application side of SSO and SCIM provisioning, and the integrations that fill gaps the vendors left open. You'll write Python against SaaS APIs where the admin console stops, and you'll be the final escalation tier when the vendor docs stop helping. The scope is the full collaboration stack — cloud infrastructure and endpoints live with separate teams, so this role goes deep rather than wide.

If you've hit the ceiling of what the admin console can do and started solving problems in code, this is that job. You'll partner closely with IT Operations, Security, and the IAM team on the identity and access layer everything else depends on. This role is high-autonomy: you'll define tenant architecture, write the integrations, and represent the SaaS platform across IT. Your work will directly shape how we scale to AI Safety Level 4 and beyond.

Responsibilities

Own tenant-wide architecture for Google Workspace, Slack, and core collaboration platforms

Design compartmentalization and data-governance models that scale with the company

Build integrations and automation against SaaS APIs to automate provisioning and catch drift

Configure the application side of SSO connections and SCIM attribute mappings

Serve as the final escalation tier for platform issues Support can't resolve

Lead vendor relationships — roadmap influence, escalation paths, engineering-level dialogue

Partner with Corporate Security on SaaS hardening, third-party app governance, and compliance controls

Own platform configuration as code — auditable, repeatable, and version-controlled

You may be a good fit if you

Have 8+ years building secure IT systems in complex environments

Excel at solving ambiguous problems with multiple stakeholders

Communicate technical concepts clearly to any audience

View IT Engineering as requiring product engineering rigor

Successfully deliver complex projects from conception to production

Write clear documentation as a natural part of your workflow

Have deep, hands-on experience with enterprise administration of Google Workspace and Slack

Have built integrations against SaaS APIs, not just configured through consoles

Have been the final escalation tier

Strong candidates may also

Have transformed traditional IT operations into engineering-driven organizations

Have built strong partnerships with Security and Engineering teams

Practice modern development methods (code reviews, testing, CI/CD)

Work effectively in distributed teams

Have experience with Infrastructure as Code approaches to SaaS configuration

Have designed data governance or access controls for collaboration platforms

Have experience with SCIM provisioning and SSO federation from the application side

Have participated in M&A initiatives and led post-acquisition tenant consolidation — merging collaboration platforms, reconciling identity, migrating data

Technical Skills

Deep, hands-on experience with:

Programming against SaaS APIs and SaaS API integrations

Google Workspace administration

Slack administration and APIs

Identity protocols (SAML, OAuth, OIDC, SCIM)

Enterprise collaboration platform architecture

Security and compliance frameworks

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.