Customer Experience Specialist

Bugcrowd is looking for a creative, enterprising, and intrinsically motivated individual to join our growing Customer Experience Specialist Team. As the Customer Experience Specialist, you’ll be part of an impactful team of individuals directly responsible for helping ensure the success of each and every program on the Bugcrowd platform; of which, there are a good many - and growing daily!

As the Customer Experience Specialist, you will work directly with our SMB customers throughout the entire customer lifecycle. You will be expected to drive results that tie back to strategic business goals for your team’s goals. The Customer Experience Team is integral in creating and articulating a clear path to success for clients, as well as providing technical guidance across a wide variety of situations.

This position will report to the Senior Manager of Customer Experience.

This is an exciting opportunity to play an integral part in Bugcrowd’s Customer Experience program. We expect you to be an extremely experienced and incredibly well organized and meticulous person with the communication, technical, and soft skills needed to thrive in and drive our fast-paced environment. Personal attention to detail and keen enthusiasm for collaboration with our teams are requirements for success. You are expected to thrive - not in a silo, but in an incredibly well-resourced, supportive, customer fueled environment.