Data Center DCIM Program Leader - Infrastructure Operations

Available Locations:

Atlanta (US), Austin (US), Denver (US), Seattle (US), Toronto (Canada), London (UK), Lisbon (Portugal).

About the Role:

We are seeking a DCIM Program Leader to build, scale, and own our Data Center Infrastructure Management program. This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products. As a leader on this team, you will play a crucial role in ensuring the performance, availability, and security of our infrastructure.

The DCIM Program Leader role is the single point of ownership for the Nlyte platform across Cloudflare's global network of 330+ cities. You will architect our Workflow and Change Management policy, own the strategic vision, and help drive the deep integration necessary to establish Nlyte as the mandatory Single Source of Truth (SSOT), enabling the disciplined, high-velocity scale of our edge and core network.

We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement, standardization, and optimization. This isn't just about day to day operations; it's about building a scalable, performant, secure, and resilient infrastructure that plays a critical role in us building a better Internet.

Who you are:

You are an experienced engineering leader and DCIM expert, with a passion for building high-performing teams and a track record of driving operational excellence. You will set strategy, establish priorities, and mentor a group of top technical talent. This role is for a hands-on leader who can rapidly learn, adapt, and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while leading with optimism and grit.

You have a proven track record of scaling teams, driving change, and being a well-respected technical leader and people manager. You are not just a manager, but a mentor who can grow and empower your team to ensure an energized, motivating, and inclusive work environment.

You are Principled; you are the guardian of data integrity, refusing to allow undocumented changes. You are Curious; you seek novel ways to automate workflow integration with proprietary Cloudflare systems to achieve zero-touch provisioning.

Key Responsibilities:

Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.

Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.

Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).

Drive a culture of continuous improvement by championing standardization, optimization, and automation.

Own incident response, root cause analysis (RCA), and executive-level communication during critical events.

Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.

Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide.

Qualifications:

Education:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.

7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle.

4+ years managing a major DCIM platform (Nlyte preferred).

Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment.

Experience with leading change management in ERP and asset management transformation efforts.

Expert with ERP asset management and maintenance management functionalities.

Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale.

Data Center DCIM Program Leader - Infrastructure Operations

Data Center DCIM Program Leader - Infrastructure Operations

Available Locations:

About the Role:

Who you are:

Key Responsibilities:

Qualifications:

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