Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, minimum 5 years experience working in a technical support, security operations center or other highly technical team.
Minimum of 5 years of experience in Professional Services, Project Management, or a customer-facing role.
Strong understanding of the Professional Services landscape, including both internal and partner-provided services.
Proven prior work experience as a Product Manager, Practice Manager, Implementation Manager, and/or Solutions Engineer.
Knowledge and familiarity with the Software Development Life Cycle.
Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans.
Ability to quickly understand technical concepts and explain them to customer and Professional Services audiences (mostly technical).
Proven ability to effectively interact with and influence senior executives and team members.
Excellent communication, negotiation, and interpersonal skills.
Experienced in giving and receiving constructive feedback.
Ability to thrive in a fast-paced, unpredictable environment.
Experience with Jira and Salesforce (or similar CRM tool) is a plus.
Fluency in English (written and oral) is a must.
Technical experience might include a combination of the skills below:
Minimum 5 years experience working in a technical support, security operations center or other highly technical team.
Deep understanding of how the internet works, Networking and Security, Zero Trust Services/SASE, APIs and related technologies.
Layers and protocols of the OSI model, such as TCP/IP, UDP, TLS, DNS, HTTP.
Reverse and forward proxies and the application of both.
IPv4/6, VPNs, router and L3/L4 and next gen firewall configuration, SDN and overall IT networking related best practices.
Demonstrated experience with BGP (network design & implementation), tunneling technologies such as GRE & IPSec, MPLS, SD-WAN, NetFlow and/or sFlow.
Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.