Renewal Account Manager

About the Department

The Sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

Renewals Account Managers partner with the wider Sales Org to ensure our customers are set up for success with their contract terms. The team consists of Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations) who all work together to help our customers adopt Cloudflare and create reliable and secure Internet experiences for all.

What you'll do

As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of a book of business of existing customers. You will do this by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders.

You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers.

You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes.

Additional responsibilities will include:

Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast

Customer engagement from onboarding through the entire customer lifecycle

Negotiate and execute renewal contracts in accordance with customer objectives

Able to prioritize effectively to handle multiple deals at the same time

Analyze data and leverage tools to identify selling opportunities and business value

Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets

Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings

Develop and maintain long-term relationships with stakeholders in your account portfolio.

< 25% travel

Examples of desirable skills, knowledge and experience

Minimum of 3 years of experience in Inside or Field sales

2+ years relative industry experience

Expertise in SaaS retention and sales process

Excellent knowledge of value driven sales

Excellent problem solving skills with the ability to creatively achieve resolutions

Demonstrated ability to handle multiple tasks in an efficient and professional manner

Strong Communication skills both written and verbal and the ability to present to multiple different personas

Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes

Bachelor’s Degree or equivalent experience is preferred

Renewal Account Manager

Renewal Account Manager

About the Department

What you'll do

Additional responsibilities will include:

Examples of desirable skills, knowledge and experience

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