Director of Digital Ordering Sales at DoorDash — Remote North America

About the Team

The DoorDash Commerce Platform Sales/GTM team is responsible for helping restaurants build their digital brand and grow their sales directly with customers. The team does this through scaling of our emerging suite of 1st Party eCommerce products spanning Online Ordering (Websites, Apps), white label Logistics (Drive On Demand), Restaurant Rewards, CRM, Brand Management, and several other emerging areas focused on helping merchants increase their take home profits. This team is responsible for winning new business from existing and new DoorDash partners, and partnering with our XFN teams in Product, Marketing, Strategy to drive success for merchants using DoorDash’s Commerce Platform.

About the Role

As the leader of Digital Ordering Sales, you own the sales performance that is the main input to our DoorDash Commerce Platform Revenue goals. You do this through hiring, developing, and performance managing great talent, building an inclusive and motivating work environment, and working with our S&O and Product partners to build the optimal customer experience. You will oversee a leadership bench with multiple layers and support a rapidly growing team of specialized sales professionals and sales engineers. You will report to our Senior Director of SMB Restaurant Success in our SMB Sales organization.

You’re excited about this opportunity because you will…

Build a high performing sales team. We are still early days in understanding and mapping how inputs translate to outputs. This Sales Director will investigate our sales math, ringfence efforts to learn more and quickly about what the most effective sales tactics are at each stage of the funnel, and scale learnings and performance quickly through their ranks.

Learn from the front to enhance our customers’ and employees’ experiences. While guiding across several functions, our leaders remain as customer obsessed as our front line sellers. The Director of Digital Ordering Sales will leverage their own learnings from conversations with merchants as well as scaled learnings from their team to build better processes and programs that help make our merchants’ and peoples’ lives easier.

Lead the GTM for a top company priority. DoorDash built our lead in restaurant selection through a cohesive and scaled sales effort. As more merchants join our Marketplace, our opportunity to grow our Platform business grows too. This role will lead the charge in new Platform adoption growth within our existing base of SMB restaurants.

Partner with our GMs and Product team to elevate our offering. To win the next tier of SMBs we must evolve our service. This role will harness their team’s conversations and technology to give voice to the customer with our General Management and Product teams.

See around corners for the team. Whether planning for the next quarter, for the next year with new products, or for several years down with new organizations, this role will be responsible for shepherding our Platform Account Development team into the future.

We’re excited about you because…

You’re a high achieving sales leader with 8+ years of people leadership experience. You have built and executed pipeline strategies. You know how to coach front line leaders and lean on your customer obsession to regularly meet with prospects, both to understand and resolve their pain points at an individual level and to create system-wide solutions.

You have deep SaaS expertise. You’ve built and scaled platform-based sales teams, integrating new products into existing motions to unlock TAM.

You’re accustomed to complex and multi-stakeholder environments. This will include Sales Operations for goals and tracking, Finance for deals, S&O for team strategy, goal accountability and product feedback to name a few. Importantly, you embody our one team one fight mentality in partnering with our Account Management team, who own the relationship with our restaurant partners.

You are a great people leader. You are energized by building programs to develop and grow your people and their people, you take pride in making room at the table to improve low engagement teams, and you are accustomed to working with our people business partners to ensure we’re maximizing performance and engagement simultaneously.

You find and lead 0 to 1 opportunities. We are constantly enhancing existing products and introducing new products to our suite of Platform services. We are looking for someone who loves to get to the lowest level of detail to find product-market fit and scale small businesses within large organizations.

Director of Digital Ordering Sales

About the Team

About the Role

You’re excited about this opportunity because you will…

We’re excited about you because…

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