Operations Specialist, Remote Assistance at DoorDash — Remote Worldwide

RemoteJobs

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

We’re looking for motivated individuals to help manage robots on public roads and provide valuable feedback to team leads for system improvements. This may include some public road testing and staying flexible with other tasks as needed. You’ll report to the shift lead and play a key role in keeping operations running smoothly.

Shift: This role requires flexible hours/days, ranging from 6AM to 11 PM, Monday through Sunday.

Foster a culture of safety, inclusivity, and open communication within the team.

Become proficient in the software used for Remote Assistance operations.

Support robots by using our remote system to efficiently address their needs.

Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency

Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.

2+ years of autonomous and/or robotics operations background experience.

Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar

Ability to communicate via Slack clearly and effectively, both in writing and verbally.

Self-motivated, quick to learn, and able to perform well under pressure.

Well-organized and attentive to detail.

Foster a strong safety culture by ensuring operations are safe and efficient.

Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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Operations Specialist, Remote Assistance

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