Customer Solutions Engineer

Our customers are interested in optimizing their product delivery, global footprint, and user experience using the Fastly platform. You will be on the front lines of this adoption. Internally we title this role as a Fastly Cloud Engineer (CE) within the Fastly Revenue Organization. As a trusted customer advocate, the CE will help organizations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating existing workload to Fastly, all while linking technology with measurable business value. You should be able to demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical). With your technical expertise, you should act as a problem solver, identifying challenges and advocating solutions.

At Fastly, we are looking for individuals who are passionate about technology and have an ongoing drive and capability to absorb and retain vast amounts of deep technical information.

What You'll Do:

As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly

Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering

Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement

Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack

Look for opportunities to introduce new Fastly products that compliment the customer’s needs

Partner internally to create customer strategies and assist in support requests or problems for assigned customers

Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings

Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership

What We're Looking For:

5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect

This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests

Understanding of networking, including, BGP, internet routing, and the difference between transit and peering

Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX

Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)

Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP

Empathy and understanding of the customer

Possess a comfort level with presenting and leading customer presentations and training

We’ll be super impressed if you have experience in any of these:

Experience with Varnish, Varnish Configuration Language

Streaming video/audio technologies or experience in e-commerce technologies/solutions

Experience in the CDN or cloud computing industries

Work Hours:

This position will require you to be available during core business hours.

While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.

Work Location(s) & Travel Requirements:

This position is open to remote work locations, ideally on the East Coast US.

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $104,830 to $125,796.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Customer Solutions Engineer - US East Coast Remote at Fastly — Remote North America | RemoteJobs

Customer Solutions Engineer - US East Coast Remote