Enterprise Implementation Consultant at Samsara — Remote LATAM

About the role:

REQUIRED STARTING January 30, 2025: This is a remote position open to candidates residing in Mexico (Monterrey or Guadalajara). Relocation assistance will not be provided for this role. This position requires travel up to 30% of the time and proximity to an international airport.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.

You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.

You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.

You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform

Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment

Create launch plans and a roadmap to increase product usage

Track implementation progress, participation, product adoption, and account health

Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases

Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Deeply understand the Samsara platform’s capabilities and explain them to customers of all types

Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive and Win as a team) as we scale globally and across new offices

Minimum requirements for the role:

5+ years of experience in Enterprise, Strategic, or Senior Implementation Consultant roles; Delivery Manager, Deployment Specialist, Engagement Manager, Senior Consultant, Scrum Master, or Project Manager. Enterprise SaaS experience preferred.

Bilingual (Spanish and English) is required

Strong spoken and written language skills for working with multiple teams and publishing documentation

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience supporting or working with technical products

Excellent consultative skills with experience in end-to-end system implementations

Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software

Diplomacy, tact, and poise under pressure when working through customer issue.

An ideal candidate also has:

Strong bias for action, the ability to think big, with insistence on high standards

Experience serving a large and complex customer base in B2B SaaS

Thrives in an unstructured, fast-paced, and change-heavy environment

Experience working with different countries of the LATAM regions preferred, but not required

Experience working in Tech Touch Engagements

Experience using Customer Success Platforms