Implementation Consultant at Samsara — Remote North America

RemoteJobs

You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.

You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.

You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.

You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.

You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform

Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment

Create launch plans and a roadmap to increase product usage

Track implementation progress, participation, product adoption, and account health

Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases

Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Deeply understand the Samsara platform’s capabilities and explain them to customers of all types

Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

4 + years of experience in a senior Customer Success, account management, or strategic consulting role. Mid-Market SaaS experience preferred

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience supporting or working with technical products

Excellent consultative skills with experience in end-to-end system implementations

Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software

Diplomacy, tact, and poise under pressure when working through customer issues

Bachelor’s degree from a 4-year institution

An ideal candidate also has:

Has a strong bias for action, the ability to think big, with insistence on high standards

Has experience serving a large and complex customer base in B2B SaaS

Thrives in an unstructured, fast-paced, and change-heavy environment

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Implementation Consultant

Minimum requirements for the role:

An ideal candidate also has:

More roles at Samsara