You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Support teams. With a growth mindset and a desire to learn, you will strategically partner with our team to find unique solutions to help keep our customers' operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Support Enablement team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Lead the end-to-end planning and delivery of our highest priority and most complex programs by partnering with leadership and stakeholders to facilitate a needs assessment and strategy to address pain points for customers and within the business
Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
Collaborate with stakeholders and drive alignment, owning program data-driven reporting, scope of impact, and communication, and partnering to iterate and improve outcomes for Samsara and our customers
Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
6-8 years of enablement or strategy program management experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
Demonstrated success launching transformational enablement initiatives that measurably improve the customer experience and support scalability within the business
Strong program management tool-kit, including problem solving and decision making skills, able to quickly ramp up on business priorities and derive insights from data
Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers by monitoring and analyzing core business metrics to generate insights and recommended actions
Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
Enablement experience with B2B hardware and SaaS products
PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management
Experience in a global Operations, Customer Success, or Customer Experience organization
Samsara focuses on Artificial Intelligence, Software, Technology, Electronics, and Sensors. Their company has offices in San Francisco, Atlanta, San Jose, and London. They have a very large team that's between 1001-5000 employees. To date, Samsara has raised $930M of funding; their latest round was closed in May 2020.
You can view their website at http://www.samsara.com or find them on Twitter, Facebook, and LinkedIn
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.