Senior Knowledge Developer at Samsara — Remote LATAM

About the role:

Are you an aspiring content developer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric content framework within the Global Support organization, working with peers and subject matter experts to enhance our content assets using the latest in AI and other innovative tech.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.

You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.

You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.

You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Learn more about what we value at Samsara.

In this role, you will:

Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap

Collaborate with teams to implement and maintain content development processes and standards

Support various content development projects and initiatives, ensuring their successful execution

Assist in monitoring and reporting on KPIs to evaluate content effectiveness and sharing insights with the organization

Participate in identifying and implementing improvements in content processes and technology

Minimum requirements for this role:

Bachelor’s degree in a related field or equivalent experience demonstrating expertise in content development, knowledge management, or technical documentation.

3+ years of content development/knowledge management experience, including creating, capturing, structuring, and maintaining content

Experienced in working with content/knowledge management and ticketing systems

Experienced in preparing AI-optimized content and building AI models for generating content

Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels

Adept at managing multiple priorities and embracing change with ease

An ideal candidate also is:

Proficient in Jira

Experienced in working in Agile/Scrum environments

Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools

Experienced in managing content/knowledge-related projects