You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Lead system integration projects with customer development teams, Samsara’s partners, 3rd-party systems integrators or build your own enterprise-grade scalable solutions using various Samsara’s Web integration technologies (APIs, Webhooks, Connectors, and more.)
Design/develop/define complex project scopes, technical specifications and business requirements between Samsara and multiple stakeholders - from design through delivery and beyond
Plans complex projects that involve a variety of people, dependencies, uncertainty, risk and impact. Comfortable making delivery commitments for larger projects
Accounts for maintainability, portability, scalability, and reliability in technical designs and knows when to trade them for speed of delivery
Build robust and scalable integration architecture to help solve use cases like Real-time Data Streaming, Event subscriptions, Batch processing, etc.
Build, test, validate, and review code to ensure completeness and highest quality deliverables
Advise and document best practices around integrations using Samara APIs and products
Test, validate and review code to ensure completeness and highest quality deliverables
Leads by example: conducts thorough code reviews and provides feedback that is actionable and insightful
Exchange best practices, share knowledge with the Samsara product team, developer community, and advocate for customer experience
Collaborate with the Samsara’s Developer EcoSystem team closely to improve our API experience and featureset
Contribute to the enhancement of Professional Services methodologies and tools
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices