You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft.
You have an innate curiosity about how businesses work: You will learn the ins and outs of complex sales processes and go-to-market operations, and you'll be energized by finding ways to make them more efficient.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
You are a team player: At Samsara, we help each other out by sharing best practices and focusing on winning as a team.
Process Auditing: Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
Quality Assurance & Coaching: Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
Insight & Analysis: Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership
Program Support: Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
Collaboration: Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
A meticulous attention to detail and a passion for continuous process improvement
Ability to work independently in a dynamic and fast-paced environment
Experience leveraging AI tools to automate quality workflows or analyze large datasets
Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ)
Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process
Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment
Experience with software used for quality assurance tracking and reporting
Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
Experience with Salesforce is preferred, but not required