Workforce Management Scheduler at Samsara — Remote LATAM

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You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.

You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.

You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.

You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

Schedule Generation: Create and optimize weekly/monthly schedules for all agents, ensuring adequate coverage to meet service level targets while respecting labor laws and agent preferences.

Absenteeism Management: Process and manage requests for paid time off (PTO), sick leave, and other absences in accordance with company policy and staffing needs.

Shift Bids & Swaps: Administer and manage shift bid processes and agent-initiated schedule swaps, ensuring neutral impact on operational goals.

Adherence Reporting: Monitor and report on agent schedule adherence, providing data to the Real Time Analyst and Engagement Specialist for coaching opportunities.

Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

Bachelor’s or Associate degree in a related field (e.g. Business Administration, Operations Management) or equivalent experience.

2+ years of Workforce Management experience in an intraday/real-time/scheduling role within a contact center (multi-site preferred).

Previous experience working with WFM Tools (e.g. NICE/IEX, Aspect, Verint, Assembled).

Solid understanding of contact center terminology and KPIs (e.g. service level, AHT, shrinkage, occupancy)

Strong business, operational, and procedural knowledge of a multi-channel contact center.

Intermediate-level experience in Microsoft Excel/Google Sheets.

An ideal candidate also has:

Experience in analyzing, interpreting and summarizing data, as well as presenting reports, forecasts, trends, and recommendations to cross-functional stakeholders succinctly.

Workforce Management Scheduler

In this role, you will:

Minimum requirements for the role:

An ideal candidate also has:

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