Customer Support Representative - India at Twist Bioscience — Remote Asia / APAC

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We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research. Your goal is to achieve high customer satisfaction scores, drive loyalty to Twist Bioscience’s products, and reinforce the quality of our brand.

What You’ll Be Doing:

Respond to and resolve product, service and order inquiries and problems via email, chat and phone by:

identifying the cause of the problem

collaborating with other stakeholders to develop a solution

presenting the solution to the customer

following up to ensure the customer is completely satisfied.

decide which product to buy

navigate and use our ecommerce website

understand the status of their order

Generate sales quotes for sales reps within Salesforce quote to cash system.

For India position: In addition to responsibilities listed above, provide guidance on Asia region import / export logistics and compliance.

Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures.

What You’ll Bring to the Team

Bachelor’s degree, preferably in life sciences or related field.

2-3 years work experience in biotech industry.

2+ years customer-facing experience.

Excellent verbal and written communication skills.

Attention to detail.

Able to multi-task, prioritize, and manage time effectively.

Strong computer skills, familiarity with G-Suite, preferably including Salesforce

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Customer Support Representative - India

What You’ll Be Doing:

What You’ll Bring to the Team

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