Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities
Guide customers through complex implementations, automation workflows, API integrations, and database optimizations
Proactively identify and address adoption barriers, accelerating customer success and platform utilization
Maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management
Continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases
Collaborate with internal teams to share customer insights and contribute to product and process improvements
Experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges
Technically proficient, with demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features
Skilled problem-solver, comfortable navigating databases, automations, and integrations to deliver effective solutions
Self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training
Naturally inquisitive and consultative, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage
Proven track record of delivering exceptional customer experiences, as evidenced by high CSAT scores and successful customer engagements
VEVRAA-Federal Contractor