The Regional Manager leads the Enterprise East regional team of Technical Account Managers to maximize client value and reduce churn for the Axonius platform. This role oversees the technical health of strategic accounts, managing major incidents and ensuring best practices are integrated into enterprise environments. The mission is to bridge complex technical issues with business solutions to drive platform adoption and identify growth opportunities within distributed systems.
Manage and mentor a regional team of 5-10 Technical Account Managers, providing technical oversight of engagement deliverables and professional development.
Analyze platform adoption trends and utilization data to identify and mitigate renewal risks for license and success plan subscriptions.
Direct the resolution of major technical incidents by managing executive-level communications and expectations between the customer and internal teams.
Coordinate with sales departments to identify and technically qualify expansion opportunities for Axonius products within existing customer environments.
7+ years of experience as a Technical Account Manager, Solutions Engineer, or a related customer-facing technical role.
3+ years of experience directly managing technical customer-facing teams.
Proven experience managing technical security engagements for large-scale, complex distributed systems.
Documented ability to present technical roadmaps and status reports to Senior-level customer stakeholders.
Preferred Qualifications:
Proficiency in mapping specific business requirements to technical features within the Axonius platform.
Technical knowledge of database, application, endpoint, and network security architectures.
Experience implementing customer health frameworks to provide measurable technical recommendations and success plans.
Practical experience with business process automation across Sales, Service, and Support functions.
Documented ability to present technical roadmaps and status reports to practitioner and senior-level stakeholders.
Ability to travel to customer sites and provide technical leadership during major incident response.
Ability track record of translating complex technical issues into documented business outcomes.
Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options and attractive benefits.