Client Communication and Support: Serves as the primary point of contact (POC) for managing client data through the eDiscovery lifecycle. Acts as an ambassador for DISCO, representing the company's values and solutions to clients and at client functions. Builds strong relationships and establishes open communication with clients, ensuring their understanding of DISCO usage, status reporting, and core product functionality.
Subject Matter Expertise and Leadership: Communicates project milestones and updates to DISCO Project Managers and clients, ensuring smooth and transparent project progress. Designs and implements review workflows, while overseeing the administration of DISCO databases to facilitate efficient data management. Develops advanced knowledge of the DISCO platform and its capabilities to provide clients with expert advice on best practices for early data assessment, document review, production, depositions, and trial. Conducts product training sessions for attorneys, paralegals, and litigation support specialists to enhance their proficiency in utilizing DISCO's tools and features.
Service Delivery: Collaborates with cross-functional team members, including other Project Managers, Forensics, Data Operations, Disco Desk, and Client Success, to address challenges, find effective solutions, and ensure the best possible outcomes for clients. Provides valuable feedback and communicates feature requests to the product and engineering teams, contributing to the continuous improvement of DISCO's offerings.