LocationRemote- United States
Work ModeFully Remote
Department4106 - Customer Operations
SalesforceLinux
Posted 5h ago
***Must be located in EST/CST to be considered
Overview: The Technical Support Specialist III will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon’s supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the “life-cycle” of a reported issue.
Duties and Responsibilities:
Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication;
Ability to handle medium to high escalated technical issues without assistance;
Contact and interface for customers regarding support, customer setup, troubleshooting and problem resolution;
Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
Resolve technical support issues for Inovalon supported products within identified timeframes;
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