Account Manager- Chicago at PagerDuty — Remote North America

Account Manager- Chicago at PagerDuty — Remote North America | RemoteJobs

KEY RESPONSIBILITIES

Own a portfolio of existing customers to ensure adoption, value realization, and retention.

Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.

Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.

Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.

Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.

Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.

4+ years of proven success managing renewals and growth within a SaaS environment.

Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.

Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.

Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.

Experience working with enterprise software customers or in a DevOps environment.

Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.

Proven history of achieving revenue and retention goals through consultative account management.

Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Account Manager- Chicago

KEY RESPONSIBILITIES

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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