Customer Success Specialist II (Remote - Cyprus) at Coinbase — Remote Worldwide

TL;DR

The team looks after Premium customers, delivering outstanding and personalized support in various international languages to our valued clients worldwide. As a Customer Success Specialist you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.

Ownership & impact

In this role, you will:

You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.

Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.

Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.

Champion clear communication with internal and external partners to align on solutions and drive results.

Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.

Opportunities to support international or regional ad-hoc projects in addition to core work.

Minimum qualifications

Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Motivated by Coinbase's mission and creating a seamless experience for our highest value customers.

Minimum of 2 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.

Proficiency in English, with the ability to read, write, and communicate effectively in the language. This requirement is essential to serve customers, and support business operations as required.

Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, crypto, equities, derivatives, and futures.

Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. This includes willingness to work shift timings and weekends.

Fantastic communication and passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.

Nice to haves

High level of proficiency in cryptocurrency and Coinbase products

Proficiency in traditional finance products such as Equities, Derivatives, and ideally, exposure to a wide range of asset classes for a comprehensive 'everything exchange' model.

Proficiency in a 2nd language other than English

Advanced degree in business, finance, project management or client experience

Position ID: P76462

#LI-Remote

Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).

Customer Success Specialist II (Remote - Cyprus)

TL;DR

Ownership &amp; impact

Minimum qualifications

Nice to haves

More roles at Coinbase

Ownership & impact