Own the strategy, roadmap, and governance for Coinbase’s collaborative work management (CWM) and collaboration platforms (Jira, Linear, Asana, Slack, etc.), ensuring they operate as a cohesive ecosystem that balances team autonomy with organizational alignment, reduces context switching, and improves execution speed and visibility.
Lead structured discovery with Engineering, Product, Design, Operations, and other teams to identify workflow bottlenecks and collaboration friction. Define metrics and dashboards for velocity, delivery predictability, collaboration health, and documentation/search adoption, and use these insights to refine execution models and platform investments.
Define and evolve an async‑first collaboration model that reduces low‑value chatter, improves signal‑to‑noise ratio, and connects conversations to the right work artifacts (tickets, docs, dashboards) across tools. Partner with enterprise search and knowledge platforms (e.g., Glean, Confluence/Docs, internal portals) to make “search before asking” the default behavior.
Create and maintain a cross-platform center of excellence for work management and collaboration, with clear standards, paved paths, training, and governance across Jira, Linear, Asana, Slack, and related tools. Design “Day One” onboarding for Slack and work management that guides new employees to essential channels, projects, and playbooks, accelerating time‑to‑productivity.
Lead change management and enablement for new tools, standards, and process changes, ensuring smooth transitions with minimal disruption and clear, opinionated documentation that helps teams adopt paved paths.