As a Senior Institutional Account Manager, you will lead and scale our most complex, multi-entity relationships across a number of segments including banks, fintechs, asset managers and corporates acting as the ultimate point of accountability for the client experience.
You will serve as the subject matter expert for the Coinbase Prime platform, driving adoption of custody, trading, staking, and stablecoin services.
You will serve as the primary escalation point for complex inquiries, driving rapid resolution by orchestrating seamless coordination with internal stakeholders to uphold best in class service standards.
You will deliver a premium onboarding experience by managing the operational integration in partnership with stakeholders. You will manage the transition from initial configuration to live production, coordinating across internal teams to ensure a sophisticated, high-velocity setup that establishes the foundation for a long-term strategic partnership.
Act as the central connector between Sales, Trading, Legal, and Product to dismantle onboarding hurdles and execute high-stakes strategic initiatives.
Serve as a vital feedback loop for Product and Engineering, translating complex client requirements into scalable features that shape our long-term roadmap.
Partner with Sales to lead technical product demonstrations, positioning yourself as the definitive specialist on Coinbase’s institutional capabilities.
Act as a leader within the Account Management organisation by mentoring junior talent and institutionalising best practices to drive team-wide excellence.