Scaled Renewals Manager at Mixpanel — Remote Asia / APAC

About Mixpanel

Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.

About the Role

We are looking for a results-driven Scaled Renewals Manager to join our team in Bangalore. In this role, you will act as the commercial owner for a portfolio of existing customers based in North America.

The team’s primary goal is to drive Net Revenue Retention (NRR). You will be responsible for managing the commercial lifecycle: securing on-time renewals, identifying growth opportunities, and ensuring customers realize the full value of the platform.

Key Responsibilities

Revenue Growth & Pipeline

Commercial Ownership: Manage the renewal process for your book of business to ensure retention targets are met or exceeded.

North American Portfolio: Manage a high-volume portfolio of customers across North America, ensuring successful commercial outcomes in their specific time zones.

Expansion: Proactively identify opportunities to cross-sell and up-sell by understanding customer goals and positioning relevant features or add-ons.

Lead Management: Qualify complex or high-value expansion opportunities and collaborate with the Account Management team to facilitate the right level of engagement.

Retention & Account Health

Proactive Engagement: Monitor account health metrics to identify risks early. Engage with customers to resolve commercial inquiries and ensure a smooth path to renewal.

Value Demonstration: Conduct discovery calls to reinforce the product's value and ROI, helping to prevent churn and secure long-term commitment.

Negotiation: Manage the negotiation process for renewals, addressing customer objections, and ensuring commercial terms align with company standards.

Cross-Functional Collaboration

Customer Advocacy: Act as a bridge between the customer and internal teams (such as Support, Billing, and Product) to resolve inquiries and improve the customer experience.

Market Feedback: Share trends, customer feedback, and insights with the broader team to help refine our customer engagement strategies.

Operational Hygiene: Maintain accurate data in our CRM (Salesforce) to ensure reliable forecasting for renewals and expansion opportunities.

What We’re Looking For

Experience: 4+ years of experience in Account Management, Renewals, Inside Sales, or a commercial CSM role.

Shift Willingness: Must be willing and able to work North American business hours (Night shift).

Commercial Acumen: Proven experience managing a book of business, hitting quotas, and closing deals.

Technical Aptitude: Comfort with learning new software quickly. You should be able to run a discovery call and demo the product effectively to answer customer questions.

AI Adoption: Demonstrated ability to integrate AI tools and methods into daily work to drive efficiency, research accounts, or streamline communication.

Communication: Exceptional verbal and written English communication skills. You can explain complex concepts simply and navigate commercial conversations with confidence.

Agility: A self-starter who can prioritize effectively in a fast-paced environment and identify quick wins.

Bonus Points

Prior experience managing North American customers and working in NA time zones.

Experience in the Data Analytics or SaaS space.

Proficiency with Salesforce.

Strong analytical skills.