Customer Marketing Manager at PagerDuty — Remote Worldwide

About the Role

Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc.

Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels.

Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment.

Strong interpersonal skills to manage existing and enhance new relationships with customers.

Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences.

Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)

Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones.

Minimum Qualifications

A bachelor’s degree in Communications, Marketing, or other related fields

Minimum of 5+ years experience in B2B Customer Marketing/Advocacy

Minimum of 2+ years experience creating customer stories

Excellent writing, communication, and presentation skills

Experience working with teams cross-functionally

Demonstrated ability to create close alignment with sales

The base salary range for this position is 114,000.00 - 172,700.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Customer Marketing Manager

About the Role

Minimum Qualifications

More roles at PagerDuty