Principal Product Designer

PagerDutyVerified

LocationRemote (USA)

Work ModeFully Remote

DepartmentUX & Design

Salary$161,000 - $270,600/yr

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Posted 2h ago

KEY RESPONSIBILITIES

Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents

Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences

Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems

Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence

Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts

Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility

Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning

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BASIC QUALIFICATIONS

10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products

3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications

Demonstrated experience leading design strategy and influencing product direction

Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences

PREFERRED QUALIFICATIONS

Experience designing for developer tools, DevOps platforms, or technical operations products

Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems

Track record of establishing design systems, frameworks, or principles that scale across product teams

Strong thought leadership through speaking, writing, or contributing to the design community

Experience working in high-growth SaaS or enterprise software companies with complex technical audiences

The base salary range for this position is 161,000 - 270,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location.

The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.